FAQs

Frequently Asked Questions

Patch Testing

  • What is patch testing?
    • Patch testing is a simple way to test your skin's reaction to new products. It involves taking a small amount of the new product and applying it to a small section of skin. When trying any new product for the first time it is best to perform a "patch test." 
  • How to patch test?
    1. Select a small section of skin to test. Examples of sites include the side of the neck, abdomen, or inner arm. Do not do a patch test on the hands as the product will be washed off too quickly.
    2. Wash selected site and apply a small amount of the new product. A pea-sized amount will be adequate.
    3. Wait for 24 hours and see how the area reacts.  Do not wash the area unless a reaction occurs.
  • What am I looking for?
    • Allergic reactions and minor reactions. Ensure that skin does not become itchy, red, painful, or swollen. If a reaction does occur immediately wash product off with soap and cool water. Do not use product and give it to someone else or discard. This could be a reaction as a result of a specific essential oil, herb, plant, or ingredient. 
    • Normal reaction: skin does not become red, itchy, swollen, or painful and has no reaction. This means the product is safe to use!
  • Are reactions common?
    • Reactions are not common unless you have a known allergy to a specific ingredient or essential oil. Please read all ingredients before buying a product. 

 Skin types

Everybody's skin is different, so it is important to find products that work for your skin type. 

  • Are the products safe for sensitive skin?
    • All products are created with sensitive skin in mind. The highest quality organic ingredients are used to ensure there is not cross contamination or pesticide/herbicide residue.  
    • If you have sensitive skin there are two body butter lines to choose from as well as scented and unscented versions.
    • All scents are derived from essential oils and herbs. 
    • No preservatives, fillers, or dyes. 
  • I have oily or acne prone skin, what products should I use?
    • Any of the products may work for oily or acne prone skin. Test multiple products to see which works best for you.  
    • The body butter line with arrowroot powder may work better for those with oily or acne prone skin.
  • I have eczema, psoriasis, or another skin condition. Can I use these products?
    • Yes! Test the body butter lines and lotion bars to see what works best for your skin. 

Products

  • What is the difference between unrefined and refined?
    • Refined products have been processed, deodorized, and purified. Unrefined products are raw, often cold-processed, and will not be deodorized.
  • Does Sparrow & Root's products contain refined or unrefined ingredients?
    • All ingredients are unrefined so that each product contains all the beneficial properties of the ingredients.
    • The consistency of each product may vary slightly due to the ingredients being unrefined.
    • Each ingredient will retain it's original scent. For example cocoa butter will have a "chocolate" smell. Shea butter will have more of a "nutty" or "earthy" smell. 

Shipping

  • Why isn't shipping free? 
    • As a small business it is difficult to offer free shipping, especially with shipping prices rising. At times there may be a free shipping option if the customer spends over a certain amount. We value each purchase and do our best to provide the lowest rate possible. By using Shopify for our website we are able to get reduced shipping prices.
  • What does shipping cost?
    • Shipping cost is calculated at the checkout by the carrier and speed selected by the customer.
  • What are the shipping and return policies?
    • Refer to the bottom of the page for policies. We are unable to take returns. If there is a problem with shipping contact the carrier directly. If there is a problem with a product, please contact us. 

Growing Practices

  • What growing practices are used? 
    • We strive to use regenerative agriculture methods by improving the land and not just "doing no harm." We are constantly learning and improving our methods.
    • No-till, perennial plant integration, bio-diversity
    • Compost from ducks, chickens, food scraps, leaves
    • Mulch to protect soil and to avoid leaving soil bare
    • All plants and herbs are grown with organic seed and soil
    • No herbicides, pesticides, or chemical fertilizer

Below are more resources regarding regenerative agriculture:

 The Original Principles of Regenerative Agriculture - Rodale Institute

Why Regenerative Agriculture? - Regeneration International